Shipping Policy.
General.
Typically, your online order will be sent out from our Sydney warehouse within 1-3 business days unless we are out of stock of an item, in which case we will contact you straight away. Please note that dispatch time frames do not include public holidays or weekends. Sale and promotional period may extend dispatch times.
Once you've placed your order, we are unable to make any changes, additions, cancellations or amendments. Our systems are automated, and changes may cause delays or mix-ups in the preparation of your order. We highly suggest that you double check your cart and details before checking out.
Retail Orders.
Standard shipping is FREE for all online purchases over $99 within Australia. For orders $99 or less, or express shipping, please see below options:
Standard shipping $11.95
3 to 5 business days (WA, NT allow up to 10 business days)
Express shipping $14.95
1 to 3 business days
Free Click & Collect in Moment Tea Shop located in Ashfield
*Please note the free shipping offer and shipping costs are subject to change without notice.
Wholesale Orders.
Shipping costs shall be calculated following commercial rates offered by contract couriers and shall be quoted at the time of ordering and shall appear as a freight item on the invoice.
International Orders.
Currently, our shipping is limited to Australia. However we can explore the possibility of arranging international shipping. Please reach out to us via email at info@moment-tea.com with your request, we will get back to you as soon as possible.